I have been in the call center industry for a year and a half now. Since January 2010, I have been dealing with sarcasm, anger, racism, and stupidity. We seldom get customers who know what appreciation and gratitude are, and when I get one, I consider it a mircacle! Anyway, here's one. And before I forgot, Mr. ********* is an American who lives in Manila, Philippines with his family.. :)
"Finally! Someone does make sense. Thank you Diana! Appreciate it really! Hope your colleagues would emulate your expanse knowledge on your processes. I have been sending enquiries through emails and phone but all i got then were stupid answers! I hope you could forward this concern to your manager so your colleagues will get a re-training on your processes.
Anyway, can you please have someone expedite the removal of that temporary transaction off my account? I do not wish my account to be a "rare case" as that would mean goodbye ********* for my entire family. We've been using ********* for ages but this is the first time im doing it online and I'll prolly wont be doing it again (online) as you have an incompetent pool of customer service agents who do not know how to handle "supposed" basic enquiries. Of course, you (Diana B) are the only exception so I hope you keep up the good work, and I hope you get promoted so you could train all your ingorant colleagues.
Warm Regards,
*********"
